Frequently Asked Questions

General Questions

Whats the difference between a Bare Cremation and a traditional cremation?

A bare cremation is an increasingly popular alternative to a traditional funeral. A traditional cremation usually involves a ceremony, a viewing and a funeral director. A bare cremation doesn’t require a funeral director, happens without a viewing, and allows families to create a personal memorial service after the cremation occurs. It is the fastest growing funeral trend in Australia.

Why are Bare cremations so popular?

A bare cremation allows families to simple, and affordably, arrange the cremation of a loved one, without the cost or administration of involving a funeral director. As a result, bare cremations are able to be significantly cheaper than than traditional funerals.

Is a memorial service included?

No, but many of our families will hold a personalised memorial in the days or weeks after the cremation. Whether its a family barbeque, going out for a meal, a hike in the bush or something more extravagant – we want people to be remembered in a way that’s fitting for them.

How can you be so inexpensive?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service.

What areas do you cover?

Bare Cremation services all locations in Victoria, New South Wales, Queensland, Tasmania, South Australia, ACT and WA (Perth Metro). Click here to view all our service areas.

How do I know you’re reputable?

Bare Cremation is registered and fully accredited as a funeral director in all states it operates. We pride ourselves on providing exceptional customer service and have many 5 star customer reviews.

I have seen and read how some funeral homes use shady tactics and don’t treat the deceased with care – how do I know you’re not the same?

Our only service is direct cremations. We take great pride in performing the service. For traditional funeral homes, this kind of service isn’t preferred, and they make very little margin. This means they cut corners or offer a lower quality service compared to their other expensive options. We do not.

Who do I contact if I have further questions?

Our care team is available 24 hours a day, 7 days a week on 1800 071 176 or via email – hello@barecremation.com.au.

Prepaid Questions

I have funeral insurance – can I use that? Should I keep paying it? What are my options?

Is you currently have funeral insurance, the decision to purchase a prepaid depends on. your policy, your lump sum payout, your age and how much you pay in weekly/fortnightly/monthly installments. As a general rule, if your passing is expected within the next 12 months, we recommend you continue to pay your funeral insurance and have your family contact us at the time of passing. If you intend on living longer than 12 months, you are generally better off purchasing a prepaid funeral.

To work out exactly if switching makes sense for you – please use our funeral insurance calculator.

You can also read more about funeral insurance here.

Do you guarantee the service if I haven’t finished my installments prior to passing?

If you happen to pass away prior to your installment plan being finished, we will absolutely still commence the service and undertake collection and the paperwork process. We will coordinate with your next of kin or family members to pay the balance due -. at the price you locked in at the time you started the installment payments.

Can I pay in installments other than monthly?

Our current installment plan is for monthly only. We are however going to start additional plans to ensure all Australians have access to an affordable funeral service. If you are unable to afford our monthly plans, but would still like a prepaid funeral, please give us a call on 1800 202 901 to discuss your options. We are here to help.

How are you so affordable?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service. We have used technology to automate many manual processes, which allows us to pass on those savings to our customers.

Should I pay now or wait to pay later?

The decision to purchase your prepaid funeral now or later completely depends on your current financial circumstances. The major benefit of prepaying with Bare Cremation is that you lock in today’s price – which is typically the lowest in the market. Paying now avoids any increase in prices, which can be substantial over many years. It also allows for peace of mind that you wont pass the stress and burden onto your family when the time comes. Paying later allows you to save money in the meantime, however you do run the risk that prices will increase.

Do I pay any extra fees when the time comes?

No, once you have locked in. your prepaid funeral you have guaranteed you will receive that funeral service. The only situation where extra fees may be payable is in the even you pass away in a different region from your address. There may be some additional transportation fees to ensure timely collection.

Why do states or regions vary in price? 

We aim to be the cheapest provider in every region we operate. The bulk of our costs are from the cremation fee and the transportation. In some states (such as Tasmania) the cremation fee is significantly higher than others. Our prices reflect the the local input prices of our services.

Your pricing page quoting a price saying “starting at” – why is my quote different?

The prices we have on our pricing page are typically for major cities and their surrounds. The slightly higher price for regional areas is primarily due to the increased transportation costs. Even with slightly increased prices, we are typically up to 50% cheaper than the local regional funeral home, which we are very proud of.

Why is the amount put in trust with Australian Friendly Society lower than the price I paid? 

When you purchase a prepaid funeral, we are must legally remit GST immediately. That means we take out the GST component of the amount paid and send it to the Australian Tax Office. We also take our trust setup fee to pay for the administration and setup of your money in trust with the Australian Friendly Society. all of these costs are clearly outlined on your prepaid funeral contract. If you have any questions at all, please don’t hesitate to call or email us anytime. We pride ourselves on complete transparency.

Are there any hidden fees in your price?

Our prices are fully inclusive, with no hidden fees. A major reason Bare Cremation was started was to offer an affordable and completely transparent funeral service. We are completely open about our pricing, which differentiates us from the traditional funeral industry.

Can I have an itemised breakdown of the services you offer?

Yes. Your funeral contract has each specific line item, with each of it’s costs. You can request this anytime, or create your own via https://barecremation.com.au/get-started/

I have my contract – how do I let me next of kin know?

It’s important to ensure that your next of kin or executor know your wishes. That will make the process seamless at the time of your passing. If you are in an aged care facility or hospital, please don’t hesitate to let them know that you have a prepaid contract with Bare Cremation and provide our phone number. They will then be able to contact us immediately when the time comes.

What legal documents will I receive?

As part of a pre-paid funeral arrangement, you will receive a funeral contract, which lists all the prearranged services agreed upon. You will also receive a copy of your Australian Friendly Society Disclosure Document outlining how your money is kept safe.

Can I receive a hard copy of my funeral contract and disclosure document?

Yes. You can request a hard copy to be sent to you for safe keeping. Your documents are also securely stored online and can be shared with family, executors, lawyers and accountants anytime. Your account details and documents can be found at https://barecremation.com.au/my-account/

What if I change my mind?

You have a 30 day period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by notifying Bare Cremation in writing. Your contract is cancelled and you will receive a full refund.

What if I die away from home?

If you are travelling within Australia when death occurs, your family will need to contact us immediately, so that we can make the necessary arrangements to assist with your safe transfer. Some additional costs for transport may be required.

What if you go out of business?

When you purchase a prepaid funeral, your money is transferred straight into Trust with the Australian Friendly Society (backed by Bendigo Bank). This is your money. We don’t have access to the funds, and these are invested specifically to cover the cost of the service you have purchased. So, in the (very unlikely) event that we are not in business by the time you pass away, the money is still safe and sound, and will be transferred to another funeral director at no cost.

Cremation Service Questions

What do I do after my loved one has passed?

The first thing to do is contact our Customer Care team on 1800 071 176. On speaking with your dedicated support person, they will take some brief details and talk you through the process , along with answering any questions you have. Their role is to make sure everything is arranged, so you don’t have to worry. From there we will start to arrange collection and transportation of your loved one by our service partners, along with commencing the required paperwork.

How long does it take for collection to happen?

The timing of collection depends on where the passing occurs. If your loved one has passed away at home, we will endeavour to be there with 2 hours. If they passed away at an aged care facility or hospital, we will collect as soon as possible, pending the hospital or age care home availability. If your loved one is taken to the Coroner, we will collect after the Coroner enquiry has been completed which can take more than a week.

Where is the deceased taken? 

One we collect the deceased, we take them into our care. This is typically the mortuary of our service provider. They are kept with full dignity and prepared for the cremation.

Where is the deceased cremated?

The cremation takes place at a fully accredited crematorium in the same state the passing has occur. We do not transport the deceased interstate like other providers. It’s important to us that the cremation takes place in the same state.

How long does the process take from collection to return of ashes?

We generally advise families that the timing from collection to return of ashes is 10 days. However it can vary depending on how quickly documentation is returned from the family, along with appropriate clearances from institutions (hospitals, coroners etc.). Delivery or return of ashes can also impact the timing depending on the method of return that. is selected.

What paperwork do you need to perform the service?

The paperwork requirements vary by state. We will provide all documentation that needs to be filled out to the family. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.

Can I call someone or have someone call me to talk through the process?

Absolutely. In fact, we encourage it. You can call our 24 hour line – 1800 071 176 anytime. We have arrangers on hand to walk you through the process and answer any questions you have.

Are you able to collect anytime?

Yes we collect anytime day or night. Sometimes we will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always collect as soon as possible.

Why do I need a death certificate?

Each state in Australia has its own guidelines which tell you how to go about registering a death. Typically you’ll need a death certificate to cancel bills, bank accounts, utilities and administer other parts of the estate. Each state in Australia has its own guidelines which tell you how to go about registering a death. Typically you’ll need a death certificate to cancel bills, bank accounts, utilities and administer other parts of the estate.

When and how do I receive a death certificate?

From the time of cremation, we typically advise a wait time of 10-15 business days. At times it can take longer if there is a. delay in. processing by the state authority. If there is a long delay, we will actively follow up on your behalf.

Who do I have to notify that someone has passed away?

There are a number of institutions and people you should contact to ensure a person’s estate is effectively closed. Please see our c0mplete checklist in our blog to get started.

How are the ashes returned?

In the majority of metropolitan areas we will hand deliver the ashes back to your family. We can also mail the ashes or you can collect from our local service provider. Please note we require a signature for all return of ashes to ensure they are successfully delivered.

Can I choose to not have the ashes returned?

You are able to elect not to have the ashes returned. We will require signature confirmation that this is your wishes. We can then scatter or dispose of the ashes on your behalf.

How can I be certain I will get the correct ashes back?

We take this responsibility very seriously, and the process to ensure this happens is closely regulated by the Australian Government. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.

Other Services

Do you provide services other than a direct cremation?

We currently only offer a direct cremation service. In time we will be adding additional services that are consistently requested by our customers. We’ll aim to make whatever we offer simple, affordable and completely transparent.

Do you recommend celebrants?

We don’t currently recommend specific celebrants, however if you give us a call we can help determine the best type for you. Call us. anytime on 1800 202 901.

What is the The Living Urn?

The patented Living Urn is Australia’s first and leading bio urn & planting system designed to grow a beautiful, enduring memory tree, plant, or flowers with cremated remains! You can read more about it at their site – https://www.thelivingurn.com.au/

What is the Eco Water Urn?

The Eco Water Urn lets you farewell your loved one with water. Simply place the urn in any body of water, and the urn will float away with the natural tide, letting you craft the perfect ceremony in nature. A proprietary design allows you to control the float/dissolve time.

What do other people do for memorials?

There are many unique ways to memorialise someone. We’ve had families have barbeques in the garden, a meal with family and friends, a long hike and scattering in the bush, a fireworks show – the list goes on! You can click here for a few ideas!

Contact Us

You can contact us anytime on 1800 071 176 or email hello@barecremation.com.au